CompTIA publishes a six-step process related to the troubleshooting process. You will need to understand what they are on your A+ Exam. The six steps are:
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.
