CompTIA A+ Certification All-in-One For Dummies
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CompTIA publishes a six-step process related to the troubleshooting process. You will need to understand what they are on your A+ Exam. The six steps are:
  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Test the theory to determine cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable implement preventative measures.
  6. Document findings, actions, and outcomes.

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About the book authors:

Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author.

Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author.

Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Ed Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author.

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