CompTIA A+ Certification All-in-One For Dummies, 5th Edition
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CompTIA publishes a six-step process related to the troubleshooting process. You will need to understand what they are on your A+ Exam. The six steps are:
  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Test the theory to determine cause.
  4. Establish a plan of action to resolve the problem and implement the solution.
  5. Verify full system functionality and if applicable implement preventative measures.
  6. Document findings, actions, and outcomes.

About This Article

This article is from the book:

About the book authors:

Glen E. Clarke, A+, Network+, Security+, is an independent trainer and consultant. Edward Tetz, A+, MCSE, MCT, has written several guides to MCSE and other certifications. Timothy L. Warner, MCSE, MCT, A+, is an IT professional, technical trainer, and author.

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