Introduction 1

Part I: The Nuts and Bolts: Laying a Foundation for Change 7

Chapter 1: Being in Charge of Change 9

Chapter 2: You’re the Boss: Addressing the Need for Change 23

Chapter 3: Embracing Change-Leader Roles 33

Part II: Putting the Plan into Motion 49

Chapter 4: Assembling Your Change Toolkit 51

Chapter 5: The Fine Art of Planning for Change (Or Dealing with the Unplanned Kind) 69

Chapter 6: Get Real: Staying Realistic about Where You’re Heading 89

Chapter 7: Getting the Message Out: Communicating the Change 103

Part III: Making Change Stick through Thick and Thin 129

Chapter 8: Getting Employees on Board and Keeping Them Motivated 131

Chapter 9: Dealing with the Challenges of and Reactions to Change 149

Chapter 10: In Transition: Assessing Your Progress and Acting Accordingly 163

Chapter 11: What Happens Next? Keeping the Change Ball Rolling 177

Part IV: Leading Change in Specialized Circumstances 195

Chapter 12: Creating Meaningful Team Change 197

Chapter 13: Leveraging Restructuring Changes 215

Chapter 14: Organizing Change during Mergers and Acquisitions 237

Chapter 15: Aligning Technology Change with Results 257

Chapter 16: Shifting a Culture: Managing Cultural Change 275

Chapter 17: When Everything Changes: Working with Complex Change 293

Part V: The Part of Tens 317

Chapter 18: Ten Essential Principles of Leading Successful Change 319

Chapter 19: Ten Creative Ways to Lead Change When Someone Else Is Running the Show 327

Chapter 20: Ten Ways to Energize Your MVPs 337

Index 347