Dear customers, please be informed that our shopping cart will be unavailable between August 21 and September 1, 2014, as we will be making some changes to serve you better. To minimise any possible delivery disruption, we encourage you to make your purchases before August 21. We appreciate your understanding and apologise for any inconvenience.

Dummies.com
  • Print
  • Share
Communication Skills For Dummies, UK Edition (1118401247) cover image

Communication Skills For Dummies, UK Edition

ISBN: 978-1-118-40124-8
Paperback
264 pages
December 2012
US $16.99 Add to Cart

This price is valid for United States. Change location to view local pricing and availability.

Introduction  1

Part I: Honing Your Communication Skills  7

Chapter 1: Grasping the Finer Points of Great Communication  9

Chapter 2: Knowing What You Want to Achieve  27

Chapter 3: Valuing Different Communication Styles  43

Part II: Being Receptive to Others  55

Chapter 4: Listening Actively for Total Understanding  57

Chapter 5: Establishing Rapport for Effective Communication  71

Part III: Putting Your Mind and Body into Your Message  89

Chapter 6: Choosing the Right Attitude  91

Chapter 7: Speaking with Clarity  109

Chapter 8: Conveying Messages through Movements  127

Part IV: Managing Communication Challenges  143

Chapter 9: Getting Yourself Out of Sticky Situations  145

Chapter 10: Negotiating with Finesse  159

Chapter 11: Communicating Across Cultures  171

Part V: Communicating Across Distances  185

Chapter 12: Communicating Successfully through Technology  187

Chapter 13: Communicating over the Phone  203

Chapter 14: Putting Pen to Paper for Positive Effect  213

Part VI: The Part of Tens  225

Chapter 15: Ten Top Tips for Speaking Face to Face  227

Chapter 16: Ten Essential Tips for Effective Communication  235

Index  243

  • Print
  • Share