Introduction.

PART I: Building Employee Commitment through Coaching.

Chapter 1: Get Off the Bench and Be the Coach!

Chapter 2: Laying a Foundation that Builds Commitment.

Chapter 3: Coaching and Managing Diversity.

Chapter 4: Finding the Time to Stay Connected.

PART II: Performance Coaching for Results.

Chapter 5: Giving Constructive Feedback, Not Praise and Criticism.

Chapter 6: Setting Performance Plans the SMART Way.

Chapter 7: Taking the Blues Out of Reviews.

PART III: The Fine Art of Mentoring and Tutoring.

Chapter 8: The Do's and Don'ts of Mentoring and Tutoring.

Chapter 9: Don't Tell, but Do Ask: Tutoring with Questions.

Chapter 10: Taking Them under Your Wing.

PART IV: Motivating and Empowering Your Staff.

Chapter 11: Motivation -- Not Inspiration or Perspiration.

Chapter 12: Seven Practical Strategies to Motivate Employees.

Chapter 13: Don't Try To Do It All Yourself -- Delegate.

PART V: Grooming and Growing Your Employees.

Chapter 14: Knowing When -- and How -- to Train.

Chapter 15: Building Career Self-Reliance.

Chapter 16: Making the Plan: Coaching For Development.

PART VI: The Part of Tens.

Chapter 17: Ten Coaching Myths.

Chapter 18: Ten Skills That Strengthen Your Foundation for Coaching.

Chapter 19: Ten Management Behaviors to Avoid.

Chapter 20: Ten (er, 50) Ways to Build Commitment through Coaching.

Index.

Book Registration Information.