As a listening helper in a counseling session, you need to be very clear about your role. The three pointers below can help you avoid getting over-involved and overwhelmed:

  • If you’re in an organisation make sure you know what your company expects of you in your listening-helper role, what the limits are, and what supports are available.

  • Be clear with yourself about what you can manage in terms of your time, offering support, taking action, and containing emotion, and remember the help-seeker’s own responsibility for him- or herself.

  • In the helping relationship, be clear with the help-seeker about what you can offer and its limits.