How to Create and Invite People to Your Business's Facebook Event
How to Create a Customer-Centric Social CRM
How to Choose Your Cause Marketing Program

How to Define Processes That Yield Insights for Your Social CRM

Step 1 of 4
Previous
Next Slideshow
Next Slideshow

Identify the social networks on which your customers interact.

This will likely include the usual suspects — Facebook, Twitter, and Foursquare — but don’t discount newer sites like Google+ and Pinterest, or Yelp and other review sites or forums. There are niche sites for quite a few industries as well. For instance, those in the travel industry should look at TripAdvisor and FlyerTalk. Identify a few of these more narrowly focused sites and see if your audience is active there.

  • Add a Comment
  • Print
  • Share

Recommends

Promoted Stories From Around The Web

blog comments powered by Disqus
Making Marketing Work in Your Small Business
How to Group Customers by Lifestage in Data Driven Marketing
Small Business Marketing For Dummies Cheat Sheet (UK Edition)
How Data Driven Marketing Can Help With Customer Retention
Bring Marketing Materials Together with Flow