For Seniors: Find Help for Your iPad
Apple is known for its easy-to-use products and helpful customer support. Apple makes help available through various outlets. Apple employees are very knowledgeable about all things Apple, so they should be your first point of contact if you need help getting your iPad to do what you want it to. But as you can see, they are not the only help that's out there.
The Apple Store: Go to your local Apple Store (if one is handy) to see what the folks there might know about your problem.
The Apple support website: At the site, you'll find online manuals, discussion forums, and downloads, and you can use the Apple Expert feature to contact a live support person by phone.
The iPad User Guide: You can use the bookmarked manual on the Safari browser to open a more robust version of the user guide that comes with your iPad.
The Apple battery replacement service: If you need repair or service for your battery, visit the Apple battery replacement service site for help. Note that your warranty provides free battery replacement if the battery level dips below 50 percent and won’t go any higher during the first year you own it.
As Apple recommends, have your iPad battery replaced only by an Apple Authorized Service Provider.