Managing Employees

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Conflict Resolution: Summarizing and Rephrasing Complaints between Coworkers

Summarizing and rephrasing complaints during conflict mediation not only allows the speaker to know that you’ve heard and understood what he had to say, but it also gives the other employee the opportunity [more…]

Conflict Resolution: How to Avoid Unproductive Questions

When working through employee conflict, some questions can bring the meeting to a screeching halt, or make it difficult for your employees to work constructively. Good questions expand, explore, and create [more…]

Concluding a Conflict Resolution Meeting between Coworkers

How you conclude a conflict-resolution meeting depends on the outcome: the conflict is settled, temporarily settled, or not settled. Whatever the outcome, be sure to offer feedback and clear direction [more…]

Meeting Privately with Employees in Conflict

Mediating a conflict at work sometimes calls for a private meeting, or caucus, with each individual involved. A private meeting is an excellent opportunity for you to provide a different venue for participants [more…]

Watching for Progress after Coworker Conflict-Resolution Meetings

So you've concluded a conflict-resolution situation between two of your employees. You’re hopeful that the conflict is behind them and that they’re both moving on. So how will you know if things are on [more…]

The Elements of a Satisfactory Agreement between Coworkers

Settling a workplace conflict means developing good, solid agreements that satisfy everyone’s needs. These agreements hold up over time and have specific qualities that are important for you to look for [more…]

Troubleshooting Tips for Resolving a Conflict at Work

A number of factors can contribute to workplace-conflict problems when you’re facilitating the solution/agreement portion of your mediation. Be aware of these factors and pay attention to how they can [more…]

Working with Human Resources to Handle Intra-Office Conflict

In times of conflict, think of your Human Resources (HR) department as a partner that can help you create an action plan. HR professionals know what employee conflicts can cost a company. Most employees [more…]

Reasons Managers Don’t Request a Conflict-Resolution Consultant

Organizations often delay in requesting outside help for a workplace conflict because they’re hesitant to allocate the money. Conflict-resolution trainers, mediators, coaches, and consultants usually don’t [more…]

Why Managers Call Conflict-Resolution Experts

Each workplace conflict has a number of unique variables that move even the most adept managers to call experts for help. Some conflicts are easily handled, and others, well, are not so easy. You may want [more…]

Services that Conflict-Resolution Professionals Provide


How to Plan an Employee-Conflict Meeting for a Large Group

When you need to manage a group conflict at work, you can toss everyone into a room and wing it, or you can put some thought into planning a meeting. The more upfront planning you do, the better your odds [more…]

How to Determine the Goal of a Conflict-Resolution Meeting

A clear goal statement gives purpose and focus to a conflict-resolution meeting. More important, it serves as the criterion by which to consider all ideas and solutions to the workplace conflict. Be a [more…]

Conducting an Employee Conflict Meeting for a Large Group

In your role as facilitator for a large conflict-resolution discussion at work, be prepared, be present, and be ready to listen. Introduce yourself and describe your role as a facilitator. Explain how [more…]

How to Monitor the Progress of a Resolved Employee Conflict

The most important action you can take after resolving an employee conflict is simply to pay attention. This isn’t the time to assume that everything’s fine. Be alert for the positive [more…]

Conflict Resolution: Watching for Positive Changes in Employee Relationships

Mediating a workplace conflict that ends in successful resolution can be hard work — and the work doesn't stop there. Follow up by watching for positive changes in employee relationships to ensure long-term [more…]

Conflict Resolution: Improving Office Communication

Without a doubt, one of the most common topics in workplace-conflict mediation is the breakdown of communication. Such a breakdown may be the root of a conflict itself or a byproduct of it, but, in either [more…]

How to Coach Employees after a Resolved Conflict

The days and weeks following an employee-conflict mediation meeting provide ample opportunities both to reinforce positive behaviors in employees and to address relapse and coach through conflict. Look [more…]

How to Lead Follow-Up Meetings on Employee Conflict

After you've mediated an employee conflict, follow up with discussions to readdress issues and discuss new problems. Post-mediation discussions are also an opportunity to work through any glitches that [more…]

Creating Ways to Voice Concern about Coworker Conflict

Implement multiple avenues for employees to offer their perspectives on workplace conflict. Productively communicating concerns gives your staff a constructive way to ask questions or vent. And by communicating [more…]

Conflict Resolution: Building a Reputation as a Leader at Work

How you handle yourself as a manager during a workplace conflict speaks volumes and influences how your team will handle conflicts in the future. You’re definitely leading by example, so model the behaviors [more…]

Building Teams to Decrease Workplace Conflict

One way to decrease employee conflict is to encourage stronger relationships among employees. Team members build stronger bonds when they have common ground, through either shared interests or similar [more…]

Professional Tips on How to Solve Workplace Conflict

Professional mediators understand the dynamics and subtleties involved when dealing with conflict in the workplace. Taking the right approach to conflict resolution goes a long way. Here are some pointers [more…]

Conflict Resolution: Scheduling a Meeting with a Reluctant Coworker

Asking an employee to meet and talk about a workplace conflict is often unsuccessful. He may resist a meeting because workplace difficulties are often fraught with conflicting emotions and deep issues. [more…]

How to Mediate Your Own Conflict at Work

When you're in a conflict-resolution meeting being held between an employee and yourself, you’ll wear two hats, that of mediator and that of contributor. Granted, you’re not acting as an objective third [more…]

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