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Articles & Books From Kelly Noble Mirabella
Article / Updated 04-30-2026
Using AI chatbots in your business involves automating customer service, generating sales leads, and handling administrative tasks like appointment scheduling. By integrating AI chatbots, businesses can save time, reduce costs, and stay competitive.You might be thinking about all the great ways AI chatbots can save you money.
Article / Updated 04-30-2026
What are AI chatbots? AI chatbots use natural language processing (NLP) to learn from complex interactions and predict responses, offering a more human-like conversational experience than traditional rule-based chatbots.If you are scratching your head wondering what makes a standard chatbot different from AI chatbots, we are here to break it down for you.
A handbook for professionals implementing or upgrading chatbotsIn AI Chatbots For Dummies, chatbot expert Kelly Mirabella and veteran tech educator Eric Butow deliver a from-scratch guide to deploying AI-powered chatbots that keep your business' customers happy. The book offers step-by-step instructions to building your bot and putting it into use — even if you don't know how to code.
Cheat Sheet / Updated 01-06-2026
If you’re interested in employing AI chatbots for your business, you’ve come to the right place. This article contains all the important stuff you need to know about what metrics to track; a quick list of things to do (and not do) with AI chatbots; and details on how to stay compliant with chatbot platform rules and government privacy laws.
Mind your online P's and Q's with this expert digital manners guide Conducting yourself online can be challenging. It sometimes seems like the web and social media is tailor-made to cause upset and anger. But, with the right guide, anyone can learn how to be a beacon of civility and politeness online. In Digital Etiquette For Dummies, a team of online communication experts share their combined insights into improving your presence on social media, writing emails that exude positivity and clarity, behaving correctly in virtual meetings, and much more.
