Conflict Resolution at Work For Dummies
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When you’re attempting to resolve conflict in the workplace, you want to see signs that the situation is starting to improve. Your mediation strategies are working when you begin to notice that your employees

  • Have relaxed conversations and interactions

  • Cooperate on tasks and projects

  • Change their word choices (for example, “them” becomes “us”)

  • Reduce their gossip

  • Improve their tone of voice and relax their body language

  • Keep their agreements

  • Display a willingness to address new problems

About This Article

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About the book author:

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

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