Article / Updated 04-10-2017
Few things are more disruptive to operations management than poor quality. Poor quality has a negative impact on all your process metrics. You will need to know how to manage your process given the current quality levels.
Poor quality wastes resources in three ways:
By producing the bad part in the first place
By having to “fix” the bad part (often called rework)
By having to find bad parts before they progress in the process or, in the worst case, before they’re sold to a customer
When you find defects in a product, you can either fix what’s wrong or scrap the product.