Small Business Marketing Kit For Dummies, 3rd Edition
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Marketing is the process through which you win and keep customers. Marketing covers all the steps that tailor your products, messages, distribution, online presence, sales presentations, customer service, and other business actions to match the desires of your most important small business asset: your customer. Following is an overview of information that every small business marketer needs to know.

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Barbara Findlay Schenck has been a marketing consultant for more than 20 years, with clients ranging from small businesses to Fortune 500 companies. In addition to her experience as a small business strategist, she's also a bestselling author and nationally syndicated columnist. Visit her website at www.bizstrong.com.

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