Making Business Continuity Work
If you manage disruptions and emergencies well, they may do little lasting harm and might even strengthen your organisation. Mishandling small disruptions can be costly both in terms of money and reputation. Business continuity works best when:
You have a good understanding of the risks that your business faces and the consequences if these events come about.
Your business continuity arrangements match your business – when they fit in with what you do, the scale of your organisation and the resources you have, where you work and the way you do business.
The top management in your business understand the benefits of business continuity and show their support for it.
You have a system in place to keep your business continuity arrangements up to date to take account of changes in your business, such as new staff, different processes or changing risks.
Everyone gets involved – when all your key staff buy-in to the idea of business continuity and see its relevance to them; and when you have thought about how a disruption would affect those outside your organisation too.
You practise your business continuity skills – when you hold exercises to test how you’d respond to a disruption or an emergency and learn lessons to make your business even stronger.
Communicate effectively with customers, suppliers and the media, as well as with your own staff and other responders.
Manage your resources if the disruption takes longer to fix than you anticipated.
Keep your staff safe, your operations legal, and enable you to defend your actions if you ever need to.
Get back to normal business, recover and learn lessons.