Instead of seeing different ways of communicating as a barrier, view them as a bridge. When you show that you’re receptive to other people’s way of communicating, that you value their point of view, and that you recognise that differences can lead to deeper levels of understanding, you’re onto a winner.

People feel that you care about them and what’s important to them when you leave judgement and criticism at the door. When you focus not only on what they’re saying and how they’re delivering their message, but on what they’re not saying as well – the underlying message behind the words – you show that you’re interested in them enough to take the time and make the effort to appreciate their viewpoint.