Common Android Problem Troubleshooting
Aren’t all problems annoying? There isn’t really such a thing as a welcome problem, unless the problem is welcome because it diverts attention from another, preexisting problem. And random problems? If problems were predictable, they would serve in office. Or maybe they already are?
Here are some typical problems and some suggestions for a solution:
“The touchscreen doesn’t work!”
The touchscreen, such as the one used on your phone, requires a human finger for proper interaction. The phone interprets complicated electromagnetic physics between the human finger and the phone to determine where the touchscreen is being touched.
You cannot use the touchscreen when you’re wearing gloves, unless they’re specially designed gloves that claim to work on touchscreens. Batman wears this type of glove, so it probably exists in real life.
The touchscreen might also fail when the battery power is low or when the phone has been physically damaged.
“The screen is too dark!”
Modern cell phones feature a teensy light sensor on the front. The sensor is used to adjust the touchscreen’s brightness based on the amount of ambient light at your location. If the sensor is covered, the screen can get very, very dark.
Ensure that you don’t unintentionally block the light sensor. Avoid buying a case or screen protector that obscures the sensor.
If you’d rather manually set screen brightness, from the Home screen press the Menu soft button. Choose Settings, Display, Brightness. Remove the check mark by Automatic Brightness, and then use the slider to manually set the touchscreen’s intensity.
“The battery doesn’t charge”
Start from the source: Is the wall socket providing power? Is the cord plugged in? The cable may be damaged, so try another cable.
When charging from a USB port on a computer, ensure that the computer is turned on. Computers provide no USB power when they’re turned off.
“The phone gets so hot that it turns itself off!”
Yikes! An overheating phone can be a nasty problem. Judge how hot the phone is by seeing whether you can hold it in your hand: When the phone is too hot to hold, it’s too hot. If you’re using the phone to fry an egg, the phone is too hot.
Turn off the phone. Take out the battery and let it cool.
If the overheating problem continues, have the phone looked at for potential repair. The battery might need to be replaced.
“The phone won’t do Landscape mode!”
Not every app takes advantage of the phone’s ability to orient itself in Landscape mode. On certain Android phones, the Home screen doesn’t “do landscape” unless it’s placed into a car mount or unless the phone has a physical keyboard that works in Landscape mode.
One program that definitely does Landscape mode is Browser. So just because an app doesn’t enter Landscape mode doesn’t mean that it can enter Landscape mode.
Android phones have a setting you can check to confirm that landscape orientation is active: From the App menu, choose Settings and then Display. Ensure that a check mark appears by the Auto-Rotate Screen option. If not, touch the square to put a green check mark there.