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Addressing Customers Service Issues with E-mail

Part of the Customer Service For Dummies Cheat Sheet

In the business world today, many customer service issues are handled by e-mail. To make sure your emails are professional and well-written, use these helpful tips:

  • Use correct spelling, punctuation, and grammar.

  • Avoid obscure acronyms, such as RTM (read the manual).

  • Maintain a pleasant tone.

  • Always include a salutation and sign-off.

  • Provide a clear subject line.

  • Don’t “yell” at the reader by writing words and sentences in ALL CAPITAL LETTERS.

  • Make your request clear.

  • Provide sufficient background information.

  • Use emoticons (also known as smileys) appropriately and sparingly.

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