Addressing Customers Service Issues with E-mail
Part of the Customer Service For Dummies Cheat Sheet
In the business world today, many customer service issues are handled by e-mail. To make sure your emails are professional and well-written, use these helpful tips:
Use correct spelling, punctuation, and grammar.
Avoid obscure acronyms, such as RTM (read the manual).
Maintain a pleasant tone.
Always include a salutation and sign-off.
Provide a clear subject line.
Don’t yell at the reader by writing words and sentences in ALL CAPITAL LETTERS.
Make your request clear.
Provide sufficient background information.
Use emoticons (also known as smileys) appropriately and sparingly.