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Cheat Sheet / Updated 05-07-2024
Now more than ever, inclusive leadership must become the new normal. Inclusion is the degree to which an employee perceives that they’re a valued member of the work group and encouraged to fully participate in the organization. That means that an inclusive leader demonstrates the skills and creates the kind of work environment where all talent can thrive because they feel valued, respected, that they belong, and are set up for success. As such, this means that leaders must shift their mindsets and adopt new skillsets in order to meet the demands of the global changing marketplace, workplace, and the communities in which they do business. It also means embracing inclusion as a leadership responsibility and a performance expectation that is as common as managing projects and serving customers. Becoming an inclusive leader isn’t as easy as it sounds. Inclusive leadership is much more than having a title, giving a hug, and being nice. It requires a paradigm shift, an openness to different ways of doing things, leaning into some discomfort, and demonstrating courage to embrace the unfamiliar. This Cheat Sheet provides food for thought, best practices, and strategies, as well as guidance on how to become a more inclusive leader and how to drive it inside the organization.
View Cheat SheetCheat Sheet / Updated 05-07-2024
Running a bar isn’t for the faint of heart. Besides the daily needs of running a bar — for example, what condiments to keep behind the bar and what to put on the menu — you also have to deal with the rigors of management, such as keeping your employees honest, staying on the right side of your state alcohol control board, and dealing with patrons who've had a few too many.
View Cheat SheetCheat Sheet / Updated 05-07-2024
Taxes are a part of life. Love them or hate them (okay, no one loves paying them!), everyone has to deal with them. The Reducing Your Taxes For Dummies Cheat Sheet is here to help guide you with some straightforward strategies to reduce your taxes.
View Cheat SheetCheat Sheet / Updated 05-07-2024
From searching for a business to buy, getting your finances in order to managing and marketing and everything in between, the world of small business can be both exciting and overwhelming. If you’re thinking about buying and running a business, check out the following list of tips to improve your chances of success.
View Cheat SheetCheat Sheet / Updated 04-30-2024
There are a few areas on your F.I.R.E. (Financial Independence, Retire Early) journey where you may need a little extra help. In this Cheat Sheet, I suggest some resources for some of the best F.I.R.E. calculators, point out where to find a F.I.R.E.-friendly financial planner, and offer a quick reference for organizing and planning your estate.
View Cheat SheetCheat Sheet / Updated 04-12-2024
Everyone hates having debt, but most people can’t feasibly make a big purchase or handle a crisis without taking on some kind of debt, like student loans, auto loans, and credit cards. Debt happens to everyone at some point. However, that doesn’t mean you can’t do anything about it. Here you find some tips to start getting out of debt.
View Cheat SheetCheat Sheet / Updated 04-12-2024
From managing to marketing and everything in between, the world of small business can be both exciting and overwhelming. It’s a place where no two workdays are exactly the same and where unpredictable things happen. If you’re thinking about starting (or you already run and manage) your own business, check out the following list of tips to improve your chances of success.
View Cheat SheetCheat Sheet / Updated 04-12-2024
Entering the financing world can be a confusing place at first. One way to get a handle on it all is to master the common financing and investing terms. It always helps to know what everyone is talking about!
View Cheat SheetArticle / Updated 03-28-2024
Everything is digital these days, and the digital experience (DX) should be more effective and downright delightful than ever before. Its evolution is critical for the future of delivering exceptional customer experience (CX) and employee experience (EX) strategies. This digital-first approach to CX is particularly important as new technologies emerge. One such technology is artificial intelligence (AI) — you may have heard of it. AI can be used to create world-class experiences that drive customer loyalty, employee satisfaction and engagement, and a reduction in operating costs. In this article, you discover the essential pieces of a digital-first CX strategy and the steps you need to take to implement your own. Implementing a digital-first strategy The future of CX is moving away from voice channels and toward digital channels. Voice channels are still in use, of course, but your DX strategy must seamlessly integrate digital channels to remain competitive. In fact, to deliver a stellar DX program, keep in mind these four considerations: Self-service should be an integral part of your DX activities. To supercharge agent productivity and self-service experiences, use the power of knowledge. Customers should be at the heart of your DX program. Deploy proactive engagement. For more information on these pillars, visit www.aberdeen.com/blog-posts/the-four-pillars-of-best-in-class-digital-experience-program. While keeping these key components in mind, follow the pointers in this section to start your digital-first strategy. Avoid focusing solely on CCaaS Today’s recipe to develop a crystal-clear focus on the customer is complex. You need several ingredients, and while choosing the right contact center as a solution (CCaaS) product is an important step for your customers’ digital-first experiences, it’s not everything. Would you make a cake with just flour? To ensure your DX strategy puts you ahead of the competition and delivers the delicious results you’re craving, mix together five ingredients to make up that “special sauce.” Manage digital assets In many companies, DX can include several teams and types of interactions, including social media, AI technologies, chat, and email. Eliminating silos means you can access a complete view of your customer history, interactions, and sentiment to provide the high-caliber service your customers deserve, no matter how they interact with your business. Conversational AI and chatbots Customers want self-service, but they also want to feel like they’re having conversations and communicating effectively in these self-service interactions. With AI-powered intelligent virtual agents and chatbots, your customers can have their cake and eat it, too! They can converse naturally and radically improve their automated experiences. If you’re interested in accelerating your self-service channels, visit www.nice.com/products/conversational-ai-and-chatbots to find out more. Promote a unified agent experience Your agents need unified sources of organizational knowledge, product and feature updates, and customer data to easily stay up to date. Without this unified experience, they may experience constant slowdowns to complete trainings or take too long to search for the latest information. This experience empowers your workforce and creates time needed for complex tasks, and it increases confidence, accuracy, and efficiency — all adding up to greater job enjoyment. Provide the omnichannel journey Your customers’ typical journeys are non-linear, so you need to support them through self-service, the contact center, and any combination of channels through to resolution. Varying customer preferences underscores the need for omnichannel support. That includes seamless integration of emerging channels as they become available. Optimize AI for self-service Self-service capabilities powered by AI optimize digital channels by beginning with simple and repetitive use cases that generate high value. You can also use intelligent routing to enable collaboration between live agents and self-service tools. Partner with AI AI has been a supporting role for CX for a while now, but AI in customer interactions is now taking center stage as the main character. AI has the potential to revolutionize every facet of CX across digital industries, so partnering with AI now is crucial. Through this enhanced technology, you can provide a more personalized experience and immerse your customers in AI for unparalleled convenience and satisfaction. AI also upskills your employees and allows them to perform more advanced tasks and increase their impact and value to your organization. When agents trust the system that evaluates their performance, job satisfaction and engagement increase. To advance your company’s future, use AI to maximize employment loyalty and engagement while delivering amazing experiences for their customers. Make experiences flow Your organization — no matter the size or location — can create extraordinary customer experiences while meeting your business goals. If you need help along the way, look to NICE CXone, a cloud-native, customer-experience platform. NICE is a leader in AI-powered self-service and agent-assisted CX software for the contact center — and beyond. Elevate every customer interaction. Find out more at get.nice.com/digital-self-service.html.
View ArticleArticle / Updated 03-20-2024
In mechanics of materials, Hooke's law is the relationship that connects stresses to strains. Although Hooke's original law was developed for uniaxial stresses, you can use a generalized version of Hooke's law to connect stress and strain in three-dimensional objects, as well. Eventually, Hooke's law helps you relate stresses (which are based on loads) to strains (which are based on deformations). For a three-dimensional state of stress, the normal strain in a given direction (such as x) is a function of the stresses in all three orthogonal directions (usually the Cartesian x-, y-, and z-directions), as shown by this equation: where E is the modulus of elasticity and ν is Poisson's ratio for the material. For a uniaxial stress, two of the stresses in the equation are zero. For a biaxial stress condition, one of the stresses in this equation is zero. The generalized relationship for Hooke's law for shear in the XY plane can be given as
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