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Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition (0730319458) cover image

Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition

ISBN: 978-0-7303-1945-0
Paperback
192 pages
June 2015
US $16.99 Add to Cart
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 8-10 days delivery time. The book is not returnable.

Introduction 1

Chapter 1: Conflict Resolution at Work 5

Chapter 2: Understanding What People Bring to Conflict 13

Chapter 3: Determining How Groups Contribute to Conflict 29

Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45

Chapter 5: Knowing When to Address Conflict 61

Chapter 6: Developing a Plan and Preparing for a Meeting 75

Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87

Chapter 8: Negotiating Possible Solutions to a Conflict 103

Chapter 9: Offering Proposals and Crafting Agreements 123

Chapter 10: Adapting a Conflict Meeting for the Entire Team 141

Chapter 11: Determining How Your Company Can Help 159

Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167

Index 171

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