By Faithe Wempen

Part of an email program’s job is to organize the copies that you keep of sent and received messages. By default, a message remains in the Inbox folder until you dispose of it somehow, by either deleting it or moving it to another folder. You can create your own folders and move messages into them to create a message storage system that makes sense for your needs.

Deleting email messages

If you don’t need a message any longer, delete it. To do so, select it and press the Delete key on the keyboard, or select it and click the Delete button in the application. (Its exact location varies.)

Deleted messages go to a folder called Deleted Items. You can retrieve them from there if you’ve made a mistake.

Browsing folders in your email app

To organize your received messages, it may be appropriate to create one or more folders.

In the Windows 8.1 Mail app, you won’t see the folder list by default. Click the Folders button in the navigation pane on the left to see the folders. From there, click the desired folder to see its contents.

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The available folders appear in a navigation pane on the left side of the screen at Outlook.com and in Microsoft Outlook 2013 all the time; you don’t have to do anything to access them. You can click any folder at any time to move to that folder.

Creating folders

To create a new folder in Mail, follow these steps:

  1. Display the contents of the folder under which the new folder should appear. For example, if you want the new folder to be a subfolder of Inbox, display Inbox.

  2. Right-click anywhere. A command bar appears at the bottom of the screen. The button on the far left is the Manage Folders button.

  3. Click the Manage Folders button. A shortcut menu appears.

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  4. Click Create Subfolder. A prompt appears for the name.

  5. Type the name for the new folder and click OK. A confirmation message appears.

  6. Click OK.

    Now when you click the Folders icon at the left, you see the new folder there.

To create a new folder at Outlook.com, click the Move To button on the command bar, opening a menu, and then choose New Folder.

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To create a new folder in Microsoft Outlook 2013, follow these steps:

  1. In the navigation pane on the left, right-click the folder that the new folder should be subordinate to (for example, Inbox) and choose New Folder.

  2. Type the name for the new folder and press Enter.

Moving email messages into folders

In Mail, here’s how to move a message into a different folder:

  1. Click to place a check mark in the check box to the left of the message(s) to be moved.

  2. Right-click to display the command bar at the bottom of the screen.

  3. Click the Move All From button. A menu appears.

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  4. Click the folder to which you want to move the message.

In Outlook.com, you can either drag-and-drop the message onto the appropriate folder in the navigation pane, or you can do the following:

  1. Click to place a check mark in the check box to the left of the message(s) to be moved.

  2. Click the Move To button on the command bar. A menu appears.

  3. Click the folder to which you want to move the message.

In Microsoft Outlook 2013, you can also drag-and-drop the message onto the folder in the navigation pane to move it. Alternatively, you can do the following:

  1. Select the message(s) to be moved. To select multiple messages, hold down Ctrl as you click each one.

  2. On the Home tab, click the Move button, and then click Other Folder. The Move Items dialog box opens.

  3. Click the desired destination folder, and then click OK.

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