Tips for Tracking What Your Customers Owe in QuickBooks 2015

By Stephen L. Nelson

In QuickBooks 2015, you can track what a customer owes in a couple ways. Probably the simplest method is to display the Customer Center by choosing Customer→Customer Center. Next, select the customer from the Customers & Jobs list (which appears along the left edge of the window). QuickBooks whips up a page that lists transactions for the customer. It also shows the customer’s contact information.

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You also should be aware that QuickBooks provides several nifty accounts receivable (A/R) reports. You get to these reports by clicking the Reports icon and choosing Customers & Receivables. Or you can choose Reports→Customers & Receivables. QuickBooks then displays a submenu of about a half-dozen reports that describe how much money customers owe you.

Some reports, for example, organize open invoices into different groups based on how old the invoices are. (These reports are called agings.) Some reports summarize only invoices or payments. And some reports show each customer’s open, or unpaid, balance.

You can’t hurt anything or foul up your financial records just by printing reports. So go ahead and noodle around.

You can print a statement to send to a customer by choosing Customers→Create Statements. Use the Create Statements dialog box to describe which customers you want to print statements for and the date ranges you want the statements to show, and then click Print or Email to print or email the statements.

Statements are a handy way to remind forgetful customers or clients about overdue amounts. You don’t, by the way, need to send statements to everybody for every month. Lots of CPAs send out statements a couple times a year to clients with past-due accounts. This friendly reminder always produces a handful of quick payments and awkward apologies.