How to Find Help with Yammer

By Ashley Watters, Abshier House, Abshier House

Yammer is an incredibly easy site to use for all of your business needs. However, as with anything technology related, there may come a time when you are faced with a question or problem and need help finding a solution.

Support on the Yammer site

A good place to start when you have any problems or concerns is the Yammer Help page. It is easy to access. From the Home screen, simply click the More button in the right-hand corner of the screen (three dots). From the drop-down menu that appears, choose Help.

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Source: Yammer.com

You will be taken to the Support page, which offers you many different options for finding the right solution to your problem.

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Source: Yammer.com

Among the Support tools, you will find:

  • Contact Us: This option provides links for contacting Yammer support directly, complete with Community Forums and specific links, depending on the version of Yammer you are currently using.

  • Top Help Articles: Here, you will find links to popular articles that highlight problems others have experienced.

  • Support Options: This section provides you with multiple ways to find the necessary help you need and prefer. It includes

    • Troubleshoot, which gives you step-by-step instructions on solutions to problems you may be experiencing.

    • Connect in the Office 365 Network, an area that provides conversations and other content from Groups to help you get your bearings as a beginner or seek help from others. Complete with admin and resources, this is a good place to get started.

    • Read and Post in the Community Forums is where you can browse what others have posted about problems and solutions they have encountered. This is also a good place to start because your question may already be solved here.

    • Search Support gives you solutions to common Yammer issues.

  • System Information: This area of support offers you information about basic system requirements and new features so you can ensure you are using the site to its optimum potential.

  • Follow Us: Here, you find links for Yammer’s blog, Yammer on Twitter, and Yammer on Facebook.

Other support for Yammer

There are a multitude of great places to find help with Yammer. Check out these great resources.