What to Do with an Unresponsive iPad - dummies

By Jesse Feiler

Part of iPad For Seniors For Dummies Cheat Sheet

Sometimes your iPad refuses to respond. Before you throw it through the window and run to the Apple store, there are a few troubleshooting things you can try. If your iPad goes dead on you, try these solutions:

  • Charge the battery. The problem is most likely to be a power issue, so the first thing to do is plug the Lightning-to-USB cable into the 10 W or 12 W USB Power Adapter, plug the adapter into a wall outlet, plug the other end of the Lightning-to-USB cable into your iPad, and charge the battery.
  • Quit apps. If you believe that an app is hanging up the iPad, press the Sleep/Wake button for a couple of seconds; then press and hold the Home button. The apps you were using should close.
  • Restart the iPad. You can always try the tried-and-true reboot procedure. Press the Sleep/Wake button until a red slider appears, and drag the slider to the right to turn off your iPad. After a few moments, press the Sleep/Wake button to boot up the little guy again.
  • Reset the iPad. If the situation seems to be drastic and none of these ideas works, try to reset your iPad. To do this, press the Sleep/Wake button and the Home button at the same time until the Apple logo appears onscreen. (This reset doesn’t interfere with the data on your iPad.)

Apple offers AppleCare+. For $99, you get two years of coverage, which protects you even if you drop or spill liquids on your iPad. (Apple covers up to two incidents of accidental damage.) The terms and prices change over time so checkout the link here to find out the current information. See Apple support for more details.