The Windows 10 Contact Support App - dummies

The Windows 10 Contact Support App

By Andy Rathbone

Windows 10 comes with a new app designed to make it easy to find just the type of help you need for your particular problem. Called simply, Contact Support, the app works much like those phone robots that make you press different numbers on your phone until you’re finally routed to the proper department.

The app, like most things in Windows these days, requires you to log in with a Microsoft account. Microsoft began basing Windows around Microsoft accounts with Windows 8, and without one, you’ll find Windows to be increasingly difficult. (To be fair, Apple and Google also require their own accounts.)

To summon the Contact Support app and begin routing yourself to somebody or something that can help you with your computer’s particular problem, follow these steps:

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  1. Click the applicable category, and continue clicking through the menus until you find your preferred method of support.
    windows-10-previous
    Clicked the wrong category? Click the backward pointing arrow in the window’s upper, left corner to return to the previous screen.

    As you click through the categories, you notice that Microsoft’s support options fall into these main categories:

  2. Click the Start button, click the All Apps icon, if necessary, and click Contact Support.
    The Contact Support program appears, shown here, and immediately starts to break your problem into manageable categories.
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    The Windows 10 Contact Support program routes you to the correct department.

    Clicked the wrong category? Click the backward pointing arrow in the window’s upper, left corner to return to the previous screen.

    As you click through the categories, you notice that Microsoft’s support options fall into these main categories:

    • Online: Some categories simply take you to a website for more help. To its credit, the app usually routes you to the correct place more quickly than you could have done yourself by searching on the Internet. But this option won’t help you if you’re having trouble connecting to the Internet.
    • Chat Online with a Microsoft Answer Tech: A good place to start, this begins as a free chat, where you type messages back and forth with a Microsoft representative. Depending on the severity of your computer’s problem, though, it may move to a paid service.
    • Schedule a Call, Call Me As Soon As Possible: These options provide variations on a common theme: paid support.
    • Ask the Community: Perhaps your best bet, this involves posting your question in an online forum at answers.microsoft.com.

Try the Online option first. Sometimes reading a website’s Frequently Asked Questions will clear up a common problem.