Use AppleCare for Help with Mac Problems

By Edward C. Baig

Feel like you’re at the end of your sanity and you still can’t get your Mac to work correctly? Your Mac comes with 90 days of free telephone support and a year of free support at an authorized Apple retailer. The extended-warranty program called AppleCare lengthens the time you can get phone support to three years (from the date of purchase).

AppleCare covers the computer itself, plus AirPort Express and Extreme base stations, Time Capsule, USB SuperDrives when purchased with your Mac, and Apple RAM (used with the Mac, of course). With certain models, including the Mac mini, you can also cover one Apple display purchased at the same time.

Fees depend on the gear you’re covering. AppleCare for an Apple display is $99; Mac mini, $149; iMac, $169; MacBook Air and 13-inch MacBook Pro, $249; Mac Pro, $249; and 15-inch and 17-inch MacBook Pro and MacBook Pro with Retina Display, $349. Extended warranties are like any form of insurance — a crapshoot, but a crapshoot worth taking for some folks.

If you purchased your Mac with certain credit cards, you may have a longer warranty than you realized. Check with your card issuer to see whether an extended warranty is among your membership benefits.