How to Report Feedback, Identity and Operational Abuses on eBay - dummies

How to Report Feedback, Identity and Operational Abuses on eBay

By Marsha Collier

You can find eBay’s Security Center by clicking the Security Center link at the bottom of most eBay pages. Trust & Safety’s Security Center page connects you with a group of eBay staffers who handle complaints, field incoming tips about possible infractions, investigate infractions, and dole out warnings and suspensions via e-mail in response to the tips.

Feedback abuses

All you have at eBay is your reputation, and that reputation is made up of your feedback history. eBay takes any violation of its feedback system seriously. Because eBay’s feedback is transaction related, unscrupulous eBay members find that manipulating the system is much harder. Here’s a checklist of feedback abuses that you should report to Trust & Safety:

  • Feedback extortion: A member threatens to post negative feedback if another eBay member doesn’t follow through on some unwarranted demand.

  • Personal exposure: A member leaves feedback for a user that exposes personal information that doesn’t relate to transactions on eBay.

  • –4.3 feedback: Any user reaching a net feedback score of –4.3 is subject to suspension.

Identity abuses

Who you are on eBay is as important as what you sell. eBay monitors the identities of its members closely — and asks that you report any great pretenders in this area to Trust & Safety. Here’s a checklist of identity abuses:

  • Identity misrepresentation: A user claims to be an eBay staff member or another eBay user, or registers under the name of another user.

  • False or missing contact information: A user deliberately registers with false contact information or an invalid e-mail address.

  • Underage: A user falsely claims to be 18 or older.

  • Dead or invalid e-mail address: When e-mails bounce repeatedly from a user’s registered e-mail address, chances are good that the address is dead. Usually return e-mail indicates that the address is unknown.

  • Contact information: One user publishes another user’s contact information on the eBay site.

Operational abuses

If you see someone trying to interfere with eBay’s operation, eBay staffers want you to tell them about it. Here are two roguish operational abuses:

  • Hacking: A user purposely interferes with eBay’s computer operations.

  • Spamming: The user sends unsolicited commercial e-mail to eBay users.

Miscellaneous abuses

The following are additional problems that you should alert eBay about:

  • A user is threatening physical harm to another eBay member.

  • A person uses racist, obscene, or harassing language in a public area of eBay.

Check eBay for a complete list of offenses and how eBay runs each investigation.