| Value | Where It Comes From | The Good News | The Bad News |
| Authenticity | Access to anyone and everything on the Internet and blurred lines between | Millennials aim to forge authentic relationships with their colleagues. | They may lean toward informality in the workplace that alienates or puts off other generations. |
| Efficiency | Ever-improving technology and processes that streamlined everything | They try to maximize efficiency in the workplace. | They may cut corners (like having a conversation) in favor of getting things done. |
| Innovation | Disruptive inventions and ideas that weren’t restricted to the upper echelons of society | Rather than accept the status quo, Millennials speak up to share new and innovative ideas. | They may challenge longstanding, vetted processes with little regard for those who put them in place. |
| Customization | Unprecedented choice online and retailers that allowed Millennials to pinpoint specific items, rather than taking on the whole | They take a unique angle and perspective on every project to ensure that an approach is always customized to find the right solution. | They may want to “customize” their workday and work set-up so it suits their needs, which may be challenging to accommodate. |
