When you’re attempting to resolve conflict in the workplace, you want to see signs that the situation is starting to improve. Your mediation strategies are working when you begin to notice that your employees
Have relaxed conversations and interactions
Cooperate on tasks and projects
Change their word choices (for example, “them” becomes “us”)
Reduce their gossip
Improve their tone of voice and relax their body language
Keep their agreements
Display a willingness to address new problems