Part I: Salesforce Basics.

Chapter 1: Looking Over Salesforce.

Chapter 2: Navigating Salesforce.

Chapter 3: Personalizing Your System.

Part II: Keeping Track of Customer Relationships.

Chapter 4: Managing Accounts.

Chapter 5: Developing Contacts.

Chapter 6: Collaborating with Chatter.

Chapter 7: Managing Activities.

Chapter 8: Sending E-Mail.

Part III: Driving Sales with Sales Cloud.

Chapter 9: Prospecting Leads.

Chapter 10: Tracking Opportunities.

Chapter 11: Tracking Products, Price Books, and Quotes.

Chapter 12: Managing Your Partners.

Part IV: Optimizing Marketing with Sales Cloud.

Chapter 13: Driving Demand with Campaigns.

Chapter 14: Building Your Internet Marketing Channel.

Chapter 15: Driving Sales Effectiveness with Document Management.

Part V: Delighting Customers with Service Cloud.

Chapter 16: Performing Fast and Accurate Support.

Chapter 17: Managing Your Service Cloud 2 Solution.

Part VI: Measuring Overall Business Performance.

Chapter 18: Analyzing Data with Reports.

Chapter 19: Seeing the Big Picture with Dashboards.

Part VII: Designing the Solution with Force.com.

Chapter 20: Fine-Tuning the Confi guration.

Chapter 21: Customizing Salesforce with Force.com.

Chapter 22: Extending Salesforce beyond CRM with Custom Cloud.

Chapter 23: Migrating and Maintaining Your Data.

Part VIII: The Part of Tens.

Chapter 24: Ten Ways to Drive More Productivity.

Chapter 25: Ten Keys to a Successful Implementation.

Index.