Salesforce.com For Dummies, 4th Edition
Part I: Salesforce Basics.
Chapter 1: Looking Over Salesforce.
Chapter 2: Navigating Salesforce.
Chapter 3: Personalizing Your System.
Part II: Keeping Track of Customer Relationships.
Chapter 4: Managing Accounts.
Chapter 5: Developing Contacts.
Chapter 6: Collaborating with Chatter.
Chapter 7: Managing Activities.
Chapter 8: Sending E-Mail.
Part III: Driving Sales with Sales Cloud.
Chapter 9: Prospecting Leads.
Chapter 10: Tracking Opportunities.
Chapter 11: Tracking Products, Price Books, and Quotes.
Chapter 12: Managing Your Partners.
Part IV: Optimizing Marketing with Sales Cloud.
Chapter 13: Driving Demand with Campaigns.
Chapter 14: Building Your Internet Marketing Channel.
Chapter 15: Driving Sales Effectiveness with Document Management.
Part V: Delighting Customers with Service Cloud.
Chapter 16: Performing Fast and Accurate Support.
Chapter 17: Managing Your Service Cloud 2 Solution.
Part VI: Measuring Overall Business Performance.
Chapter 18: Analyzing Data with Reports.
Chapter 19: Seeing the Big Picture with Dashboards.
Part VII: Designing the Solution with Force.com.
Chapter 20: Fine-Tuning the Confi guration.
Chapter 21: Customizing Salesforce with Force.com.
Chapter 22: Extending Salesforce beyond CRM with Custom Cloud.
Chapter 23: Migrating and Maintaining Your Data.
Part VIII: The Part of Tens.
Chapter 24: Ten Ways to Drive More Productivity.
Chapter 25: Ten Keys to a Successful Implementation.