Salesforce.com For Dummies, 4th Edition
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Tom Wong is Vice President, Dreamforce, Customer Marketing Programs, at Salesforce.com and a leading authority on CRM.
Liz Kao is a salesforce.com consultant and Software as a Service expert who advises companies on their CRM needs.
Matt Kaufman is CEO of MK Partners, a leader in salesforce.com consulting for the public sector and nonprofit organizations.