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Operations Management For Dummies (1118551060) cover image

Operations Management For Dummies

ISBN: 978-1-118-55106-6
Paperback
384 pages
July 2013
US $26.99 Add to Cart

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Introduction 1

Part I: Getting Started with Operations Management 5

Chapter 1: Discovering the Fundamentals of Operations Management 7

Chapter 2: Defining and Evaluating Processes 19

Chapter 3: Designing Processes to Meet Goals 33

Chapter 4: Dealing with Shared Resources, Batches, and Rework 49

Chapter 5: Designing Your Process to Match Your Product or Service 67

Part II: Managing Variability and Risk 83

Chapter 6: Forecasting Demand 85

Chapter 7: Planning Capacity 99

Chapter 8: Managing Inventory 121

Chapter 9: Planning for Successful Operations 145

Chapter 10: Managing the Supply Chain 161

Part III: Improving Operations 177

Chapter 11: Becoming Lean 179

Chapter 12: Managing Quality 197

Chapter 13: Creating a Quality Organization 221

Part IV: Managing Projects 239

Chapter 14: Using Communication and Leadership Skills When Managing Projects 241

Chapter 15: Estimating and Scheduling Projects 255

Chapter 16: Responding to Risks That Threaten Your Project 277

Part V: Scaling and Globalizing Your Operations 297

Chapter 17: Considering Outsourcing 299

Chapter 18: Scaling Operations throughout the Product Life Cycle 313

Part VI: The Part of Tens 331

Chapter 19: Ten Pivotal Operations Management Developments 333

Chapter 20: Ten Mistakes That New Operations Managers Make 339

Chapter 21: Ten Traits of World-Class Operations 345

Index 351

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