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Getting an IT Help Desk Job For Dummies (1119018986) cover image

Getting an IT Help Desk Job For Dummies

ISBN: 978-1-119-01898-8
Paperback
288 pages
April 2015
US $29.99 Add to Cart
Other Available Formats: E-book

Introduction 1

Part I: So You Want to Be an IT Help Desk Engineer 5

Chapter 1: Embracing IT Help Desk Jobs 7

Chapter 2: A Day in the Life of a Help Desk Engineer 19

Chapter 3: Why Starting at the Help Desk Is an Awesome Choice 35

Part II: What You Need to Know 47

Chapter 4: The Education and the Mindset 49

Chapter 5: Education and Certifications 59

Chapter 6: Feeding Your Inner Nerd 71

Part III: Finding the Right Position for You 89

Chapter 7: The Consulting Nerd 91

Chapter 8: Working for a Company 103

Chapter 9: The Remote Nerd 115

Part IV: Landing the Job 129

Chapter 10: Branding Yourself 131

Chapter 11: Creating a Winning Resume and Cover Letter 143

Chapter 12: Surviving the Interview 155

Chapter 13: Post ]Interview Etiquette 169

Part V: The Part of Tens 177

Chapter 14: Ten Things Not to Do 179

Chapter 15: Ten Books You Should Own 185

Chapter 16: Ten Tools You Should Own 193

Chapter 17: Ten Resources You Should Use 203

Chapter 18: Ten Things You Should Learn 213

Chapter 19: Ten Things You Should Never Say During an Interview 233

Index 237

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