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Customer Service For Dummies, 3rd Edition (1118052730) cover image

Customer Service For Dummies, 3rd Edition

Karen Leland, Keith Bailey
ISBN: 978-1-118-05273-0
E-book
408 pages
March 2011
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Karen Leland and Keith Bailey are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.
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