Customer Service For Dummies, 3rd Edition
ISBN: 978-0-471-76869-2
Paperback
408 pages
May 2006
US $21.99
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Description
Table of Contents
Author Information
Karen Leland and Keith Bailey are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.
