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Description
Table of Contents
Author Information
Part I: Nice Guys Can Finish First: Making Good Use of Credit and Billing Practices.
Chapter 1: Getting to Know Credit and Collections.
Chapter 2: Credit 101: Defi ning and Applying Credit Concepts.
Chapter 3: Extending Credit Carefully While Controlling Your Risk.
Chapter 4: Establishing Good Billing Practices to Avoid Collection Headaches.
Chapter 5: Spotting and Reacting to Changes in Customer Habits.
Chapter 6: Stayin’ on the Right Side of the Law: Knowing Your Rights and Duties.
Part II: When Being Nice Isn't Working: Transitioning from Billing to Collections.
Chapter 7: When Your Late-Paying Customer Turns into Your Debtor.
Chapter 8: The Ins and Outs of Collection Phone Calls.
Chapter 9: Overcoming Disputes, Real or Phony.
Chapter 10: Closing the Deal: Wrap It Up in Writing.
Part III: When Things Get Ugly: Stepping Up Your Collection Efforts.
Chapter 11: Increasing Intensity to Achieve Collection.
Chapter 12: Locating a Hard-to-Find Debtor.
Chapter 13: Bringing in Outside Collections Professionals.
Chapter 14: Dealing with Bad Checks and Other Rough Spots.
Part IV: Taking a Hard Line: Suing Your Debtor.
Chapter 15: Determining Your Litigation Strategy.
Chapter 16: Understanding How Lawsuits Work.
Chapter 17: Selecting the Court.
Chapter 18: Surviving the Trial.
Chapter 19: Collecting a Judgment.
Part V: The Part of Tens.
Chapter 20: Ten Common Pitfalls in Credit and Collections.
Chapter 21: Ten Tips for Maintaining Cash Flow.
Appendix: About the CD.
Index.
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