Part I: Focusing on Yourself First.

Chapter 1: Introducing Counselling Skills.

Chapter 2: Understanding Yourself through Personal Development.

Chapter 3: Taking Care of Yourself.

Chapter 4: Maintaining Good Practice.

Part II: The Listening Helper.

Chapter 5: Being a Listening Helper.

Chapter 6: Qualities, Skills, and Knowledge for Listening.

Chapter 7: Recognising Your Own Barriers to Listening.

Part III: Structuring a Helping Conversation.

Chapter 8: Establishing a Helping Relationship.

Chapter 9: Stage One: Beginning the Discussion.

Chapter 10: Stage Two: Deepening Understanding.

Chapter 11: Stage Three: Working with Action and Endings.

Part IV: Understanding People and Problems.

Chapter 12: Being Prepared for Common Personal Problems.

Chapter 13: Understanding People from a Social Perspective.

Chapter 14: Understanding Individuals from a Psychological Perspective.

Part V: Handling Challenges.

Chapter 15: Coping with Different Types of Helping Conversations.

Chapter 16: Dealing with Difficulties.

Part VI: The Part of Tens.

Chapter 17: Ten or So Key Counselling Skills.

Chapter 18: Ten Resources for Improving Your Counselling Skills.

Chapter 19: Ten Great Counselling Books.

Part VII: Appendixes.

Appendix A: Case Studies and Discussion.

Appendix B: Becoming a Counsellor.

Index.