Conflict Resolution at Work For Dummies
Part I: Understanding Conflict in the Workplace.
Chapter 1: An Overview of Confl ict Resolution at Work.
Chapter 2: Understanding What People Bring to Conflict.
Chapter 3: Determining How Groups Contribute to Conflict.
Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict.
Chapter 5: Knowing When to Address Conflict.
Part II: Resolving a Conflict between Two or More of Your Employees.
Chapter 6: Developing a Plan and Preparing for a Meeting.
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda.
Chapter 8: Negotiating Possible Solutions to a Conflict.
Chapter 9: Offering Proposals and Crafting Agreements.
Chapter 10: Adapting a Confl ict Meeting for the Entire Team.
Chapter 11: Monitoring Agreements and Progress.
Part III: Using Additional Resources to Resolve the Conflict.
Chapter 12: Keeping a Team Focused During a Conflict.
Chapter 13: Determining How Your Company Can Help.
Chapter 14: Getting Outside Experts to Facilitate Resolutions.
Part IV: Smoothly Handling Conflict When You’re One of the People Involved.
Chapter 15: Identifying What Both Sides Want.
Chapter 16: Asking for a Meeting to Talk about the Conflict.
Chapter 17: Sitting Down to Talk Through the Issues.
Chapter 18: Tailoring Your Approach to the Organizational Chart.
Part V: The Part of Tens.
Chapter 19: Ten Things You Can Control When You’re in an Unresolved Conflict.
Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict.
Chapter 21: Ten Pearls of Wisdom from Professional Mediators.