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Communicating Effectively For Dummies (1118053729) cover image

Communicating Effectively For Dummies

ISBN: 978-1-118-05372-0
E-book
388 pages
March 2011
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Introduction.

Table of Contents.

Introduction.

About This Book.

Conventions Used in This Book.

How This Book Is Organized.

Part I: Communicating Successfully.

Part II: Tuning In to the Power of Active Listening.

Part III: Speaking Assertively.

Part IV: Win-Win Conflict Resolution.

Part V: Tackling Communication Challenges.

Part VI: The Part of Tens.

Icons Used in This Book.

Where to Go from Here.

Part I: Communicating Successfully.

Chapter 1: Working at Communicating and Communicating at Work.

Chapter 2: Understanding How People Express Themselves to Others.

Chapter 3: Are You Really Listening?

Part II: Tuning In to the Power of Active Listening.

Chapter 4: Fixing Your Radar on the Speaker.

Chapter 5: Putting Active Listening Tools to Work.

Chapter 6: Giving a Dose of Empathy a la Mode.

Part III: Speaking Assertively.

Chapter 7: It Isn't Just What You Say, but How You Say It.

Chapter 8: Speaking in the Positive.

Chapter 9: Keeping Your Listener Engaged.

Part IV: Win-Win Conflict Resolution.

Chapter 10: Approaching Conflicts Constructively.

Chapter 11: Communicating to Keep Conflicts Cool.

Chapter 12: Bringing the Conflict to Resolution.

Part V: Tackling Communication Challenges.

Chapter 13: You've Got Mail: Managing E-Mail Communications.

Chapter 14: Oh, No! I Have to Do a Presentation!

Chapter 15: Hurdling Customer Challenges.

Chapter 16: Interviewing from Both Sides of the Table.

Chapter 17: Conquering the Challenges of Management.

Part VI: The Part of Tens.

Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.

Chapter 19: Ten Tips to Enhance Teamwork.

Chapter 20: Ten Actions that Lend Credibility to Your Communications.

Appendix.
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