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Call Centers For Dummies, 2nd Edition (0470678402) cover image

Call Centers For Dummies, 2nd Edition

Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
ISBN: 978-0-470-67840-4
E-book
408 pages
March 2010
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Réal Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear's clients include companies such as Scotiabank, TELUS, and Ceridian.
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