Introduction 1

Part I: Business Efficiency Basics 7

Chapter 1: Business Efficiency 101 9

Chapter 2: Unfolding Your Efficiency Roadmap 23

Part II: Making Strides Toward Efficiency 33

Chapter 3: You Are Here: MeasuringWhere You Stand 35

Chapter 4: I Thought I Saw a Bad Habit: Hunting Down Inefficiencies and Their Solutions 55

Chapter 5: Efficiency on Impact: Understanding the Ripple Effect of Change 71

Chapter 6: To Efficiency . . . and Beyond: Getting Where You Want to Be 83

Chapter 7: Efficiently Executing Your Efficiency Plan 97

Part III: Increasing Operational Efficiency 113

Chapter 8: Channeling Henry Ford: Process Automation 115

Chapter 9: The Bottom Line: Financial Efficiency 129

Chapter 10: Effi ciency, at Your Service 145

Chapter 11: Ready, Aim, Hire: Human Resources Efficiency 175

Chapter 12: Streamlining Your Sales Process 199

Chapter 13: Up to My Gears in Effi ciency: Manufacturing Efficiency 223

Part IV: Increasing Employee Efficiency 237

Chapter 14: I Love You, You’re Perfect, Now Change: Change Management 239

Chapter 15: Before You Get Hit by a Bus: Knowledge Capture and Transfer 251

Chapter 16: Fine-Tuning Internal Communication 267

Chapter 17: Helping Employees BeMore Effi cient 287

Chapter 18: Holding Effective Meetings and Events 313

Chapter 19: Painless Project Management 339

Part V: The Part of Tens 359

Chapter 20: Ten Areas Ripe for Efficiency Improvement 361

Chapter 21: Ten Efficiency Best Practices 367

Chapter 22: Ten Hidden Hurdles to Overcome in Pursuit of Efficiency 373

Index 379