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By coupling step-by-step instructions and detailed photos and illustrations, Bike Repair & Maintenance For Dummies gives readers the information they need to keep their bikes in working order, often without taking it to the shop. ... Read More

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer ... Read More