Tips for Checking Another Vendor’s Product-Support Website for Help with QuickBooks

By Stephen L. Nelson

Keep in mind that your problem may not be a problem with QuickBooks at all, but a problem with your computer and its hardware or with Microsoft Windows. The Microsoft product-support website, which is phenomenally rich in information.

If your problem stems from the hardware or the operating system, you can consult the hardware or software maker’s product-support website for troubleshooting information. Usually, you can find the hardware maker’s product-support website easily by using a good Internet search engine.
To locate Dell Computer’s product-support website, for example, type something like Dell Computer product support in a search engine such as Google. When the search engine searches on that phrase, it almost inevitably finds the URL (the address) of the vendor’s product-support web page.

You can find troubleshooting information about Intuit products at the Microsoft product-support website. If the solutions that the site offers aren’t very reassuring, at least you can find out whether other users have experienced the same problem. Microsoft may simply suggest that you contact the vendor (Intuit, in this case) or that you upgrade to a newer version of the QuickBooks software.

Often, however, it’s useful simply to know that the problem you’ve encountered is a real problem that Microsoft has logged into its product-support Knowledge Base and described in some technical detail.