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69 results for "Christina Tangora Schlachter, PhD"
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Walden University Ph.D
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Five Ways to Build Rapport during a Critical Conversation
Building and maintaining rapport with the person you are having a critical conversation with makes any discussion more likely to have a positive result. Building rapport means creating a relationship based [more…]
Found in: Business Skills -
Ten Tips for Managing Your Emotions during a Critical Conversation
Critical conversations can help make decisions stick, work relationships grow, and teams operate better. Here are ten tips for handling your emotions during critical conversations, especially when someone [more…]
Found in: Business Skills -
Ten Personal Benefits of Leading a Successful Critical Conversation
Mastering the art of critical conversations provides many benefits, such as learning how to deal with conflict. By mastering critical conversations, you may discover some other personal and professional [more…]
Found in: Business Skills -
How to Dig into Workplace Complaints using Critical Conversation Skills
An employee complaint can be resolved with a critical conversation. However, workplace complaints that can be resolved by a critical conversation tend to have even higher emotions. Therefore it is a good [more…]
Found in: Managing People & Meetings -
When to Bring a Mediator into Critical Conversations
Deciding to bring a mediator into a critical conversation is often a judgment call. A mediator can make your job in a critical conversation easier, and prevent workplace concerns from turning into crises [more…]
Found in: Managing People & Meetings -
End Offensive Comments from a Co-worker with Critical Conversation Skills
When a co-worker makes offensive comments, it can make the workplace uncomfortable. Critical conversation skills can help eliminate offensive comments from the workplace. Critical conversations allow you [more…]
Found in: Business Skills -
Fire Employees with Compassion using Critical Conversation Skills
Dismissing an employee is difficult, but critical conversation skills can make even that difficult process manageable. Through a critical conversation, you can find ways to fire an employee with compassion [more…]
Found in: Managing People & Meetings -
Deal with Resistance using Critical Conversation Skills
If your critical conversation encounters resistance, focus your skills and turn the situation around. Critical conversation skills can defeat resistance in a discussion by teaching you to stay flexible [more…]
Found in: Managing People & Meetings -
Five Key Phrases to Employ in Critical Conversations
To make critical conversations go more perfectly, you can draw on five key phases to get the critical conversation going in the right direction and to redirect the discussion if it gets off track. [more…]
Found in: Business Skills -
Decide When to Have a Critical Conversation on Past Issues
Even past issues can be addressed in a critical conversation. Having a critical conversation isn’t as easy as scheduling a meeting, however. Critical conversations take work, time, and follow-up, but having [more…]
Found in: Managing People & Meetings -
Defuse a Screamer by Applying Critical Conversation Skills
Screaming matches in the office increase tensions while reducing productivity. With the right critical conversation skills, you can address screaming, yelling, and arguing behavior and focus on solving [more…]
Found in: Business Skills -
Checking Body Language during a Critical Conversation
Body language often alerts you that someone’s not invested in a critical conversation. When that happens, how can you check someone’s body language and focus them back on the conversation? [more…]
Found in: Managing People & Meetings -
Refocus Critical Conversations that Go Off-Track
Even if you use a positive facilitation approach during a critical conversation, the discussion can still go off-track. Critical conversations can go off track for many reasons. When one does, refocus [more…]
Found in: Managing People & Meetings -
Keep Confrontational Language Out of Critical Conversations
When confrontational language is used during a critical conversation, the conversation spirals out of control. Confrontational language in a critical conversation blocks each party from listening to the [more…]
Found in: Business Skills -
Solutions to Critical Conversation Problems at a Glance
Critical conversations are not just about what you should do during the discussion. Unfortunately, poor attitudes and stressed relationships show up again and again during conversations. Even the best [more…]
Found in: Business Skills -
The Role of a Timekeeper in Critical Conversations
Everyone plays a role in critical conversations, even the guy who keeps time. The timekeeper tracks time’s passing, and how long a critical conversation is taking. The watch-checker is the evil and a bit [more…]
Found in: Managing People & Meetings -
Quick Tips for Handling Offensive People in Critical Conversations
During critical conversations, a person may become offensive, dominating the conversation. Even when discussing a problem one-on-one, a person who takes the offensive during a critical conversation is [more…]
Found in: Managing People & Meetings -
Tips for Stopping People Who Blame Others during Critical Conversations
People who play the blame game during critical conversations love to avoid responsibility by throwing the blame around. If you want a critical conversation to be successful, you must learn to corral people [more…]
Found in: Managing People & Meetings -
Tips for Handling Defensive People in Critical Conversations
People naturally defend themselves and their opinion when they receive feedback during a critical conversation. But when someone’s on the defensive, how can you steer a critical conversation back on track [more…]
Found in: Managing People & Meetings -
How to Apply Active Listening during Critical Conversations
Active listening happens when you actively pay attention to a speaker’s words and nonverbal cues. Applying active listening to critical conversations allows you to more fully participate. When people say [more…]
Found in: Business Skills -
How to Coach Employees using Critical Conversation Skills
Combining coaching with critical conversation skills can employees achieve and sustain top performance in support of organizational goals. Using coaching along with critical conversation methods can turn [more…]
Found in: Managing People & Meetings -
How to Turn Confrontation into Accommodation in Critical Conversations
Critical conversations are often emotional, which may lead to confrontation. You can turn confrontation in a critical conversation into accommodation by using one of three proven methods. Whether you’re [more…]
Found in: Business Skills -
How to Deliver Bad News to Clients with Critical Conversation Skills
Public relations with customers and critical conversations have much in common. Just like a critical conversation, public relations delivers bad news to customers through an open and honest environment [more…]
Found in: Customers -
Ask Interview Hiring Questions Differently by Applying Critical Conversation Skills
Not only can the hiring process benefit from critical conversation skills, the interview questions can too! Applying critical conversation skills when interviewing a potential new employee candidate will [more…]
Found in: Managing People & Meetings -
Prioritizing Issues for a Critical Conversation
If you have a laundry list of issues that need to change, prioritizing them before having a critical conversation is key. Decide which issues you need to discuss in a critical conversation, and which ones [more…]
Found in: Managing People & Meetings
