Troubleshooting eBay Problems

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Get Help through eBay's Emergency Contact Board

The eBay Emergency contact board is no Rescue 911, but if your computer crashes and you lose all your info, this board is the place to put out an all-points bulletin for help. [more…]

Copyright Infringement and eBay

If you list a potentially infringing item on eBay, you may be infringing on existing copyrights, trademarks, registrations, or the like, which can bring about legal action. Get the idea? eBay prohibits [more…]

How to Respond to a Buyer's Feedback on eBay

Your eBay feedback means a great deal to people who visit your auctions, and it follows you forever at eBay, so you may need to respond to feedback at some point. By glancing at your feedback page, potential [more…]

What to Do When an eBay Bidder Doesn't Pay You

If there's one thing that just isn't tolerated at eBay, it's unpaid items. eBay reminds all potential buyers before they place a bid that winning buyers enter into a legally binding contract to purchase [more…]

How to Report Bidding Abuses on eBay

The Trust & Safety (SafeHarbor) question and answer boards is where eBay’s Trust & Safety gurus focus on protecting the website from members who aren’t playing by the rules. Through this department, eBay [more…]

How to Report Feedback, Identity and Operational Abuses on eBay

You can find eBay’s Security Center by clicking the Security Center link at the bottom of most eBay pages. Trust & Safety’s Security Center page connects you with a group of eBay staffers who handle complaints [more…]

eBay Trading Violations to Avoid

Playing by eBay’s rules keeps you off the Trust & Safety radar screen. If you start violating eBay policies, the company’s going to keep a close eye on you. Depending on the infraction, eBay may be all [more…]

How to Report Selling Abuses on eBay

If you’re on eBay long enough, you’re bound to find an abuse of the service. It may happen on an auction you’re bidding on, or it may be one of the sellers who compete with your auctions. eBay staffers [more…]

How to Report Abuses on eBay

If you suspect someone of abusing eBay’s rules and regulations, click Customer Service in the main navigation bar. You are presented with self-service tools. From this page, you can search eBay for policy [more…]

How to Report Hijacked Accounts to eBay

If someone gets hold of your personal information on eBay, the most important thing to do is report it immediately. If you see any items that aren’t yours on the Items I’m Bidding On or the Items I’m Selling [more…]

How to Deal with an eBay Buyer Who Doesn't Respond

Most of the time, the post-transaction between eBay buyers and sellers goes smoothly. However, if you have difficulty communicating with the winner of your auction or fixed-price sale, you should know [more…]

eBay Buyer Back Out? Try Second Chance Offer

Every time eBay members place a bid or click the Buy It Now button, they make a commitment to purchase the item in question — in theory, anyway. In the real world, people have second thoughts, despite [more…]

What to Do When an eBay Item Arrives Broken

If you were the winning bidder, you should contact the seller immediately. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it's time to do some serious problem-solving [more…]

How to Block an eBay Customer

If you've had a bad experience with a particular customer on eBay and you don't want that person to be able to bid or buy your items in the future, you can set up a bidder block for his or her User ID. [more…]