Communicate Effectively

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Creating an E-Mail Account for eBay Use

E-mail is the best and easiest way to communicate with eBay sellers and successful buyers. If you have your own computer and an ISP (Internet server provider), you probably have e-mail access automatically [more…]

Tips for Creating a Great Description for Your eBay Item

Writing a good description of the items you sell on eBay can mean the difference between success and failure. There are many ways you can improve your description, by using the right tone, knowing how [more…]

How to Respond to Feedback on eBay

After reading feedback you’ve received from another eBay user, you may feel compelled to respond. If the feedback is negative, you may want to defend yourself. If it’s positive, you may want to say thank [more…]

Responding to an eBay Buyer’s Initial Inquiries

The first written communication you might have with a prospective eBay buyer is an inquiry e-mail. A bidder can ask you a question about your item by clicking the Ask the Seller a Question link on the [more…]

Send Personalized Invoices to Your eBay Buyers

Although it can be helpful to automate your eBay business, you should take the time to personalize even your canned e-mail responses. If you decide to send automated responses, choose a program [more…]

Sending a Payment Reminder to a Forgetful eBay Buyer

If a buyer is slow to pay for an eBay auction they have won, you may need to send a payment reminder. Writing a payment reminder can get sticky. You don’t want to aggravate the buyer, but time is wasting [more…]

Keep Your Buyer Informed about an eBay Purchase

You probably aren’t going to send out a payment-received letter for every eBay transaction, especially when they’re paid through PayPal. But it would surely be nice if you did. Staying in constant communication [more…]

How to Thank Your Buyer after an eBay Auction

Once a bidder wins an auction for one of your eBay items, this is a great time to let the customer know just how darned tickled you are that they are spending hard-earned money with you. Your thank-you [more…]

How to Download and Install the Outlook Payment Request Wizard

The Outlook Payment Request Wizard enables you to give the e-mail that you send to your eBay customers a more professional look by including a custom icon link to a PayPal payment page. If you’re using [more…]