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How to Use Community-Based Support for Your Social CRM
If you’ve been in business for a while, you probably have some passionate customers. Use this community of followers for your Social CRM. Are these customers willing to help others using your products? [more…]
Create Social CRM Content to Promote Purchases
It’s important to be aware of how much information the purchaser has before he gets on your Social CRM radar screen. Some say approximately 75 percent of customers research a product before buying. If [more…]
The Power of Viral for Your Social CRM
Viral tweets, videos and posts have the power to bring corporate executives to their knees and is good for your Social CRM. If you think that’s an overstatement, think about the following viral customer [more…]
