Everyone's born with the same basic neurology. Our ability to do anything in life, whether it’s swimming the length of a pool, cooking a meal, or reading a book depends on how we control our nervous system. So, much of NLP is devoted to learning how to think more effectively and communicate more effectively with yourself and others.

  • Neuro is about your neurological system. NLP is based on the idea that we experience the world through our senses and translate sensory information into thought processes, both conscious and unconscious. Thought processes activate the neurological system, which affects physiology, emotions and behaviour.

  • Linguistic refers to the way human beings use language to make sense of the world, capture and conceptualise experience, and communicate that experience to others. In NLP, linguistics is the study of how the words you speak influence your experience.

  • Programming draws heavily from learning theory and addresses how we code or mentally represent experience. Your personal programming consists of your internal processes and strategies (thinking patterns) that you use to make decisions, solve problems, learn, evaluate, and get results. NLP shows people how to recode their experiences and organize their internal programming so they can get the outcomes they want.

The NLP communication model

The NLP communication model is based on cognitive psychology and was developed by Richard Bandler and John Grinder. According to the NLP communication model, when someone behaves in a certain way (their external behaviour), a chain reaction is set up within you (your internal response), which in turn causes you to respond in some way (your external behaviour), which then creates a chain reaction within the other person (their internal response), and the cycle continues.


The internal response is made up of an internal process and an internal state. The internal process consists of self-talk, pictures, and sounds and the internal state is the feelings that are experienced.