Using Cover Letter Language That Snaps, Crackles, and Pops
Visualize your reader and write specifically for that reader. Speaking directly to your reader may seem obvious, but this tenet is one of the most overlooked aspects of effective writing. Writing to a real person makes your letter more personable and interesting to read. It shows you have considered your reader and want that person to understand what you have to say.
Make this task easier for yourself not only by reviewing a few rules of grammar, but also by reminding yourself to answer the big "So why?" and "So what?" questions in every letter.
Why are you writing?
So why are you writing? Never assume the purpose of your letter is obvious to your reader. You are writing a cover letter — or another type of job letter — ultimately aimed at employment.
I f you are writing a cover letter, you want to land an interview. Say so. Try to maintain control by saying that you will be in touch at a specified time to see if an interview is possible. When this approach seems impractical, like when you respond to a blind recruitment ad, close with a benefit you offer — "My former boss describes me as the best multimedia designer in the state. Can we talk?"
If you are writing another type of job letter, tell your reader exactly what you want. Leave no room for guessing.
What does it matter?
For each sentence you write, ask yourself, "So what? What does this information mean to my reader — a benefit gained, a loss avoided, a promise of good things to come — what?" Don't, for instance, merely list a bunch of skills and achievements — what good will those skills do for the person who reads your letter?
Must you always interpret for the reader the benefit of your skills and achievements?
- Yes, if a ghost of an outside chance exists that the benefits of your skills and achievements are not evident to the reader. The former chancellor of a university in Berlin may need to explain how her skills relate to the running of a university in Ireland.
- No, if the listing of your skills and achievements is so strong that an eighth grader will get the message. The former President of the United States would not need to explain how his skills relate to the running of a university in the United States.
Getting in the habit of asking yourself "So what?" boosts the power of your job letters by 100 percent.
Technical versus nontechnical language
Tailor your language to your reader. If you are an engineer writing to another engineer, use technical language. If you're an engineer writing to a director of human resources, your reader may not understand technical engineering language, so you need to explain any technical terms in simple, everyday language.
Concise but thorough
Your reader may be pressed for time, so you should aim to write a concise but thorough cover letter. You may wonder how being both concise and thorough at the same time is possible. Think of this task as giving a lengthy explanation in as few words as possible. Tell your reader as much about yourself as you can, but don't make your reader wade through extra words and unnecessary details. Consider the following example:
I am a person who believes that the values of fervent dedication, cooperative teamwork, dynamica leadership, and adaptive creativity really make up the cornerstones and are the crucial components of any totally successful sales venture.
Revised using concise but thorough language, the same sentence now reads:
Dedication, teamwork, leadership, and creativity are essential to successful sales.
Use short, simple words, sentences, and paragraphs. Avoid cramming too many ideas into each paragraph. Logically break long paragraphs into several short ones.
Simple, direct language
The goal of any written work is communication. To make that communication easier, use simple, direct language that gets your message across clearly and concisely. Don't use your thesaurus to find words that may make you look smarter and the recipient of your letter dumber. Instead, use your thesaurus to find the word best suited for the meaning you want to achieve. For example,
Eschew superfluous obfuscation
makes more sense translated as
Avoid unnecessary complication
For more direct language, use specific terms; avoid generalities or vague descriptions. Use numbers, measures, and facts — detailed information — rather than unquantified descriptions. Consider the following example:
I saved the company a fortune when I instituted a new system for scheduling.
Now read the same example revised for specifics:
I saved the company more than one million dollars in production when I instituted a new system for production scheduling.
Active voice versus passive voice
Active voice uses verbs to indicate a motion or action. Using active voice makes your writing more dynamic and interesting. With active voice, you identify who does what — and how!
On the other hand, passive voice (as in this sentence) is characterized by passive verbs and is a description of a state of existence. Because passive voice is generally weak, avoiding it is beneficial. Some passive verbs include be, is, was, were, are, seem, has, and been.
Revising the preceding paragraph for active voice results in the following:
Passive voice, on the other hand, characterized by passive verbs, indicates a state of existence. Because passive voice generally weakens writing, try to avoid it.
Passive voice just sits there, without vigor and without action. Take responsibility for your achievements. Be active.
Past/present tense
For the most part, use present tense as you're writing. After all, your letter is something you're creating now. When you refer to accomplishments or achievements, use past tense.
When your resume says you are currently employed, remember to use the present tense if you refer to your current job in a cover letter. If you slip and use the past tense, the reader may assume you've left the job and are pretending to be currently employed.

Careers Glossary
academic curriculum vitae resume
A resume format that includes a comprehensive biographical statement of three to ten pages. This resume format emphasizes professional qualifications and activities.

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accomplishment resume
A variation of the hybrid resume that includes qualifications and accomplishments.

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Americans with Disabilities Act; ADA
A document signed into law that makes it illegal for an employer to discriminate against (or refuse to hire) a person simply because that person has one or more disabilities.

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applicant tracking system
A software application that helps a company recruit employees more efficiently. Includes features to post job openings online, screen resumes, acknowledge the receipt of resumes, and generate interview requests.

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behavior-based interview
A type of job interview in which candidates are asked what kinds of behaviors they have used in the past to handle certain situations and solve problems.

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blog
A Web-based journal that is written and updated by one or more blog writers, or bloggers. Today's more sophisticated versions read like media stories and columns.

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branding statement
A marketing tool for job seekers consisting of a brief statement that communicates who you are in the workplace; typically used in resumes and job interviews. Also sometimes called a branding brief.

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broadcast letters
Self-marketing letters that a job seeker sends to a large but carefully targeted list of potential employers. These letters are designed to uncover an opportunity in the hidden (unadvertised) job market.

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career management documents
A family of job letters that are self-marketing tools for people who want to be hired for the best jobs. Includes job ad reply letters, broadcast and prospecting letters, resume letters, follow-up letters, and e-mail cover notes.

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competency-based approach
A resume style that focuses on the skills and talents needed to be able to perform a particular task to a certain standard. Connects your behaviors with your accomplishments.

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core resume
A starting resume that you use as a base or template to spin off targeted versions of your resume (for specific positions) when you must move quickly.

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cover letter
A self-marketing document designed to sell yourself and get an interview for a specific job; typically accompanies a resume.

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credit histories; consumer reports
Reports that contain your payment history to creditors. These reports may also include names of previous employers, residential stability data, divorce information, and estimated prior earnings.

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directive interview
A type of job interview in which the interviewer maintains complete control and walks you through the discussion to uncover what he or she wants to know.

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EEOC
Equal Employment Opportunity Commission. The EEOC is a U.S. federal agency that investigates discrimination complaints.

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e-mail cover note
An e-mail message that introduces a resume that you distribute online. Typically, a shortened and more informal version of a cover letter.

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e-resumes
Electronic resumes. Resumes that you distribute online.

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font
A complete character set comprised of a single size and typeface, such as 12-point Helvetica.

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font size
The height of the characters in a font set, measured in points, such as 10-point or 14-point. One point is equal to 1/72 of an inch.

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foundation skills
A skills language used in cover letters to communicate your expertise in fundamental job skills — includes basic skills, people skills, thinking skills, and personal qualities.

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functional resume
A resume format that focuses on portable skills or functional areas and ignores chronological order. This resume format works well for career changers, new graduates, ex-military personnel, work-history gaps, or special-issue problems.

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hybrid resume
A resume format that is a combination of the reverse chronological resume format and the functional resume format.

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instant messaging; IM
A real-time form of communication between two or more people online, who type messages back and forth in a window. Job seekers can attach resumes to messages.

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integrity test
A test administered by a potential employer during the interviewing process that rates honesty, responsibility, and reliability for the job.

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intellectual property
Work samples that you submit to a potential employer during the job interview process, such as portfolios, project materials, and proposals.

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international curriculum vitae resume
An excruciatingly detailed resume format used to apply for international jobs. This resume style is typically six to eight pages long and often uses the reverse chronological format.

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job ad reply letter
A letter that is written in reaction to a published job opening in print or online.

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job board
A Web site that posts general or specialized job listings, such as CareerBuilder.com and Monster.com.

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keyword resume
A resume format that places a profile of keywords at the top of a document. This resume format is not in common use today because current resume search databases can pick up keywords anywhere in a resume, not just at the beginning of a document.

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keywords
Internet search words (generally nouns and short phrases) that identify your qualifications. Employers use keywords to search and retrieve e-resumes in databases for available job positions.

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linear resume
A resume format that flows one line at a time and relates achievements, winning moves, and star points in short, quick spurts; designed to attract the eyes of busy readers.

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marketing pitch
A personal commercial that you create to sell yourself during a job search. A marketing pitch should be about one to two minutes long.

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nondirective interview
A type of job interview where the interviewer's questions tend to be broad and general so that you can elaborate and tell stories about yourself and your qualifications.

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OFCCP
Office of Federal Contract Compliance Programs. The OFCCP is an agency that tracks the diversity hiring record of those applying for positions with federal contractors.

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online executive bio
A short profile (about 200 words or less) that is placed on social networking sites and job boards to advance employment or business objectives. Includes keywords and a link to a full resume.

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online profile
A lengthy multi-link document that appears on Internet networking and career sites such as LinkedIn.com and VisualCV.com.

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online referral service
An e-mail job distribution method paid for by employers. This service helps you identify which of your contacts may know people at companies where you would like to work.

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online screening program
A form of pre-employment screening that verifies that you are a good fit for the position and that you haven’t lied about your background. May include online tests, assessment instruments, and questionnaires.

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patterned interview
A type of job interview (also called a structured interview) in which the interviewer works from a written list of questions asked of all candidates and writes down your responses.

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personality test
A test administered by a potential employer during the interviewing process that measures choice, preference, values, behavior, decisions, attitudes, and job-related interests.

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podcast
A digital audio or video file that is available for downloading from a Web site. Usually available in a series that is often packaged like a daily newscast or commentary.

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podcasting
The process of creating and distributing audio and video feeds over the Internet. To make a podcast, you need a computer, microphone, Internet access, and recording software.

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portfolio
A collection of work samples often delivered as part of the job interview process for those in fields such as design, graphics, photography, architecture, advertising, public relations, marketing, education, and contracting.

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professional resume
A resume format that emphasizes professional qualifications and activities and is typically three to five pages long. This format is essentially a shortened version of the academic curriculum vitae resume format.

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prospecting letters
Self-marketing letters that a job seeker sends to a relatively small and select number of potential employers. These letters are designed to uncover an opportunity in the hidden (unadvertised) job market.

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recruiter; headhunter
An employers’ personal shopper, tasked with going into the marketplace and bringing back the best qualified candidates for the thriftiest prices.

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resume blasting services
A service that advertises their willingness to save you time and trouble by blasting your resume to thousands of recruiters and hiring managers all over the Internet — for a fee. These services are generally not recommended due to privacy and identity theft concerns.

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resume letter
A self-marketing document that combines a cover letter with a resume (the resume is not a separate document). This type of letter is typically two pages long, but can be one page.

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reverse chronological resume
A resume format that includes employment history from the most recent jobs working backwards, showing dates for employers and educational institutions. This resume format works well for those with a steady career progression.

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screener
An employee (typically an administrative assistant or HR specialist) who monitors phone calls for a company when you call their main telephone line.

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screening interview
A first-cut job interview that is used to weed out all applicants except those who are best qualified for the position.

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selection interview
A job interview in which you meet with a supervisor, department head, or another person who has the authority to hire you.

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SEO
An acronym for Search Engine Optimization. SEO is a method of using technical and strategic maneuvers to increase the traffic driven by search engines to a Web site.

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serial interview
A type of job interview in which you are typically passed from the initial screener to a line manager to a top manager — and perhaps a half-dozen people in between.

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social networking services
Web-based services — including discussion groups, message boards, e-mail, and blogs — that give users a way to find and interact with people who have similar interests. Some of this interactivity focuses on job search and recruiting.

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spiders
Automated programs (software) used by specialized search engines to scrape (crawl) the Web to find and haul in content, such as job postings. Also called robots or just 'bots.

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stress interview
A type of job interview in which the interviewer intentionally uses various intimidation tactics to attempt to put pressure on you.

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targeted resume
A resume that is customized for a specific employment goal or position in a job search.

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typeface
A specific family of fonts in a similar design style (including multiple sizes of that font), such as Arial or Times New Roman.

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vertical job search engines
Online search engines that search only for job listings, across multiple job sites at once. Examples include SimplyHired.com and Jobster.com. Also called verticals or aggregators.

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video resume
A canned video interview in which a candidate speaks about his or her qualifications, goals, and strengths; sometimes called a video podcast.

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watermark
A faint image ingrained in quality-stock paper. Resumes are commonly printed on paper stock that includes a watermark.

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Web 2.0
The second generation of Web design that uses sites in which people communicate and share information. Web 2.0 tools include blogs, instant messaging, podcasts, RSS feeds, and social networking services.

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Web resume
An electronic resume that you post on a personal Web site; also sometimes called an e-portfolio or HTML resume.
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