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Unified Message Viewing Tools

Part of the Unified Communications For Dummies Cheat Sheet

With unified communications and the convergence of voicemail with e-mail and with the PC desktop, you have new ways to interact with voicemail messages. You're probably used to some sort of light on your desk phone or a stutter dial tone when you lift the handset to alert you when a new voicemail message is waiting. Depending on the unified communications platform, those notifications may be extended to the desktop by either

  • Unified communications client. The unified communications softphone or instant messaging client application typically has some sort of notification to alert you when a new voicemail message is available.

  • Windows systray. The unified communications software may tie into the Windows desktop and provide some sort of message waiting indicator in the systray of the Microsoft Windows operating system.

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