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Unified Message Sharing

Part of the Unified Communications For Dummies Cheat Sheet

Because unified messaging enables you to receive your voicemails and faxes embedded or attached to e-mails in a single, unified inbox, it also enables you to work with those message types any way you can work with an e-mail message. With unified messaging and a single inbox you have greater control and flexibility for sharing communications with others. Some examples of this flexibility include:

  • Voicemail can be forwarded to other individuals or groups that may be more appropriate to address an issue.

  • Voicemail can be escalated to management to resolve problems.

  • Faxed purchase orders can be forwarded to appropriate departments for handling.

  • Voicemail and fax messages can be backed up and archived for future reference.

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