Unified Message Sharing
Part of the Unified Communications For Dummies Cheat Sheet
Because unified messaging enables you to receive your voicemails and faxes embedded or attached to e-mails in a single, unified inbox, it also enables you to work with those message types any way you can work with an e-mail message. With unified messaging and a single inbox you have greater control and flexibility for sharing communications with others. Some examples of this flexibility include:
Voicemail can be forwarded to other individuals or groups that may be more appropriate to address an issue.
Voicemail can be escalated to management to resolve problems.
Faxed purchase orders can be forwarded to appropriate departments for handling.
Voicemail and fax messages can be backed up and archived for future reference.